Contact Student Accounts:
Phone: (334) 386-7165
Fax: (334) 386-7955
Location: Rotunda, Room 100
Hours are: Monday-Friday at 8 a.m. – 5 p.m.
Attn: Student Accounts
5345 Atlanta Hwy
Montgomery, AL 36109-3390
What can I do in the Student Accounts Office:
What are Eagle Bucks?
Like a debit card, Eagle Bucks is a prepaid account that students use to purchase food on campus. With Eagle Bucks, you have access to the Cafeteria and Grill without the need to carry cash, checks or credit cards. You simply use your student ID.
- Eagle Bucks are safer than carrying cash.
- You can use your Eagle Bucks when you run out of meals on your meal plan, or have the after hours munchies.
- Since Eagle Bucks are used like a debit card, you can never spend more than is deposited in the account.
- There are no monthly service fees or minimum balance requirements.
- Traditional students receive Eagle Bucks each Fall and Spring semester upon completing registration. The amount they receive is based on the number of credit hours they are taking that semester.
- Eagle Bucks will roll over from the Fall semester to the Spring semester, but once the Spring semester ends, they are zeroed out.
How Can I Purchase Eagle Bucks?
- Purchase Eagle Bucks online: Online Payment Form. (You will need to include your student ID number and choose “Eagle Bucks” as the payment description.)
- Stop by the Student Accounts office during our business hours. You can purchase Eagle Bucks with check, cash, money order, or debit/credit card.
- Mail a cashier’s check, money order or check. If mailing a payment, please include the student’s name, ID number, and a memo that the payment is for Eagle Bucks, and send to the address provided below.
Student Accounts Office
5345 Atlanta Hwy
Montgomery, AL 36109-3390
Because Title IV funds and other aid typically come in after the term begins, students may choose to request a book voucher to purchase their books through the online bookstore.
Requirements to receive a book voucher:
- Student must have a signed registration agreement for the term.
- Student must provide Faulkner University with all the necessary documentation to receive Title IV funds at least 10 calendar days before the start of the term.
- The amount of Title IV funds approved for the term must result in a credit balance on the student’s account.
- Students meeting all of the above requirements may request a book voucher up to three weeks before the term begins. A voucher must be requested no later than the 7th calendar day of the term. To request a voucher, contact your student accounts representative or drop by our office.
When a student submits his or her completed voucher request form, a charge corresponding to the amount of the voucher is added to the student’s account and the information is entered into the online bookstore. After the bookstore has time to process the entry, an email with the voucher ID and other information will be sent to the email address provided on the voucher request form. The voucher will remain active for 10 days before it expires.
Unused funds will be returned to the student’s account when we receive a report from the bookstore showing how much of the voucher was used. The bookstore sends these to us one to two times a month.
Note: Students that have Chapter 31 VA benefits or companies/scholarships that cover the full cost of books are not required to turn in the information for Title IV funds, but we must have appropriate documentation prior to creating a voucher for the student. When you contact us to request the voucher, we will need to know the total of your books (including shipping). The VA will typically only pay for free or standard shipping, so if you choose expedited shipping you may have to pay the shipping charge.
Explanation of Fees
This fee is assessed to all athletes each Fall and Spring semester. It helps to maintain athletic equipment on campus.
Change of Course Fee (Add/Drop Fee)
This is a billing fee that is assessed each time a course is added or dropped after a term has begun.
This fee is assessed when the balance for the semester is not paid in full by the first due date of the semester. (It is not assessed for traditional students during the Spring and Fall semesters.)
Eagle I Initiative Fee
This is a technology fee assessed each semester. It helps provide Faulkner students with up-to-date technology including facilities, educational tools, and support services for the purpose of enhancing student life, learning, and work place preparation.
Emergency Response Fee
This fee is assessed each semester to students who attend classes on one of our campuses. It supports our Eagle Alert notification system to alert students of emergencies and unexpected campus closures (mainly due to weather).
Freshman Experience Fee
This course fee assessed in conjunction with FAF 1111 Faulkner Foundations. It is used to fund course activities and supplies for the course and Welcome Week.
General Fee - Traditional Students
This fee is assessed to traditional students each semester. Among other things, it helps provide for admission to on-campus sporting events, student health services (including EaglesCare and our on-campus facility), use of the Multiplex, printed copies in the computer labs, on-campus parking, student government, an on-campus police department and emergency notification system, technology initiatives, as well as the upkeep of various campus facilities.
General Fee - Jones School of Law
This fee is assessed to students each semester. It helps provide access to EaglesCare, and on on-campus police department and emergency notification system.
General Fee - Non-traditional & Graduate Students
This fee is assessed to non-traditional and graduate students each semester. Among other things, it helps provide technology that supports learning and workplace preparation. Funds from this fee also support the registration process (advising, online registration, creating and maintaining student records, etc.), an emergency notification system, and access to EaglesCare.
These are assessed in conjunction with specific math, science, and computer courses for materials and specialized equipment required for those courses.
Late Payment Fee
This is assessed when a payment is five or more days past due.
Online Course Fee
This fee is assessed in conjunction with each fully-online course for upkeep and student support of our online platform.
This fee is assessed each semester that a student is enrolled. Funds from this fee support the registration process (advising, online registration, creating and maintaining student records, etc.).
Returned Check Fee
A fee is assessed at the maximum allowed by Alabama state law for each returned check.
Transfer Experience Fee
This course fee assessed in conjunction with FAF 2111 Faulkner Foundations-Transfer. It is used to fund course activities and supplies for the course and Welcome Week.
Signing Your Registration Agreement
After a student registers for classes and obtains advisor approval, the final step of the registration process is to sign a registration agreement for the term. Registration is not complete until the student has signed their registration agreement and the Student Accounts Office has given Business Office approval. If a student begins the term without a signed registration agreement, they are subject to withdrawal.
Before a student can sign a registration agreement, they will need to first set up their student email account. Once a student has his or her email address set up, or if he/she is a returning student, he or she will need to complete the steps below to sign his or her registration agreement.
How to sign your registration agreement:
- Go to http://my.faulkner.edu and sign in using your Student ID and email password.
- In the top left-hand corner, select the term from the “Term” drop box if it is not already set to the correct term.
- Your class summary will show. Check and make sure that everything is correct. If it is correct, click “Continue.”
- Check that the housing and meal options are correct, or select the appropriate options and click “Continue” on each of those pages.
- Your registration agreement will display. Make sure that everything is correct and all charges are listed for the term(s).
- Read through the agreement and type your formal name in the box at the bottom of the page. This will be your electronic signature. Then, click “Accept.” (If you do not see the box to type your name into, you may need to use the outer scroll bar on the very edge of your browser window.)
- A copy of your signed registration agreement will display. Make sure to print a copy for your records.
The registration agreement will have the amount due and the due date(s) on the front page of the agreement. It will not show any aid on the agreement, just the charges. Statements that include a calculation with the aid are sent as a courtesy.
Withdrawing from Courses
Tuition refunds are made in accordance with the schedule below only after the student notifies the Registrar’s Office of his/her intention to drop or withdraw. If room or board charges apply, these charges will be based on the prorated period of occupancy during each term of residency. All other fees and charges are non-refundable. If charges have been paid by check, refunds are not made until the check has cleared the bank. In addition, refunds are not made until the conclusion of the published refund as described in the Refund Schedule below.
All nontraditional and graduate programs with less than 14-weeks terms (modules or sections):
|Through the 7th day* from the start date of the term||100% less $200|
|From the 8th day* through the 14th day from the start date of the term||50%|
|After the 14th day* from the start of the term||0%|
Traditional and graduate classes adhering to 14 to 16-week terms (semesters):
|Through the 14th day* from the start date of the term||100% less $200|
|From the 15th day* through the 21st day from the start date of the term||50%|
|After the 21st day* from the start of the term||0%|
Registration is considered a contract binding on the student. If the student officially notifies Faulkner University of the withdrawals, the withdrawal date is the date, as determined by the university, that the student began the withdrawal process or otherwise provided official notification to the Registrar’s Office, in writing, of his/her intention to withdraw. Scholarships will be adjusted at the same rate tuition is refunded. No combination of awards, however, may result in a refund of more than 100% of the student’s total charges.
Refund policies in case of certain eventualities
Fees and Tuition
Notwithstanding anything published by the University to the contrary, the University will not provide a refund of fees or a complete or pro-rated refund of tuition (other than as set out above) for dropping a class or withdrawing from all classes after classes have begun if the dropping or withdrawing occurs after an announcement that the class(es) will be moved partially or wholly from an on-ground environment to an online environment. The University will also not refund any fees even if the University closes its campus(es) and completely ceases holding on ground classes. There are many factors that can affect making such moves and the University reserves the right to make such moves as it sees fit.