You will find many of your questions answered in this Technology Services section of the website, so please explore here first, but when help is needed, here are the folks who can help.
Faulkner’s IT services and help desk are provided by EFC Systems.
IT Help Desk Contact
EFC offices are closed on all major federal holidays.
Personal Computers Technology Notice
At this time, EFC is not permitted to work on students’ personal computers or enter students’ dorm rooms or apartments to work on personal PCs. However, if you have trouble accessing wireless in the dorms please contact EFC.
Get Help With the Following
Canvas Support is available 24/7
24/7 Canvas Support
Select “Help” from the navigation menu in your Canvas course to chat with a technician.
Monday - Friday 8:00am - 5:00pm CT
Wi-fi and Network
Free Wi-Fi service is available for 24/7 Internet access throughout the campus.
Residents of the 4000, 5000, 6000 & 7000 apartments can take advantage of wired network jacks by the desk in each bedroom.
How do I log in to Gmail?
First, change your password by logging on to an on-campus Faulkner desktop PC, then pressing CTRL + ALT + DEL. After that, click Change Password. If you need to change your password from off-campus, log in at mail.faulkner.edu. After logging in, click Options on the upper right side, then click Change Your Password. Once your password has been successfully changed, in a web browser (Google Chrome is preferred, but Mozilla Firefox or Internet Explorer should work fine as well), go to www.gmail.com. Your entire Faulkner email address (i.e. firstname.lastname@example.org if your name is Barry Allen) will be your user name. For your password, you should be able to use the password you just changed it to.
At Faulkner University students can establish their own email accounts and computer access passwords by simply filling out an online form. All you need is a Student ID, your Date of Birth, the Last Four Digits of SSN, and a preferred Password of your choice (at least six characters).
To setup your student computer access and email account go to password.faulkner.edu, fill in the required fields mentioned above and click Submit. It’s that easy!
We have setup the computers in the TV Room in the Multiplex especially for this purpose.
If you are unable to complete the process, it could be because your registration process has not been completed. Contact your local registrar’s office for help. Keep in mind that in some cases the registration process could take several days.
Once you successfully change your Faulkner password, it should be synced with Gmail and you should be able to log in normally at Gmail.com. Then, in a web browser, you will need to go to www.gmail.com. Your entire Faulkner email address (i.e. email@example.com if your name is Oliver Queen) will be your user name. Your password, you will be the same as your student account password.
You may send email to fellow students as well as all faculty and administrative staff members at Faulkner. Students are NOT to make general announcements to ALL users (main campus or general email groups) without approval from the Dean’s office. Abuse of email may result in a loss of computer privileges.
Faulkner Mobile App
The Faulkner Mobile App is free, and is available for IOS or Android Smart phones users and can be found in ITunes or Google Play by searching for Faulkner University or go to Faulkner.campusapp.com. The mobile app is a communication tool and allows Faulkner to put out important news while giving students a platform to ask questions and be knowledgeable with regard to the campus and campus information.
The Faulkner App has a news feed, event calendar, student’s class schedule, a faculty and staff directory and more.
Students who attend daily chapel will need download it in order to scan in for chapel attendance. When registering for the app; use the same login and password you use to access your Faulkner email account. To use the app, you must be a current student, staff or faculty. Registered guest or prospective students may use the app with limited access.
For additional information please contact firstname.lastname@example.org.
For questions about the Faulkner website, please send an email to webmaster at email@example.com.
Faulkner University offers several computer labs on campus that are available for school work. They provide a variety of software, printing, email and Internet access.
Software on lab computers
All labs have PCs with Windows 7 and Microsoft Office 2007 installed. Each lab may have additional software depending on their location. Residence hall PCs will enable you to use network resources including email, Internet, printing, and document storage. To use the Faulkner network, you must fill-out and sign the Computer Usage Form.
All campus computer labs are equipped with printers or copiers.
Students are responsible for supplying their own paper in the resident hall printers. The resident hall supervisor is responsible for toner in the resident hall labs. If you need paper or toner in the lab printers, please contact the lab directors.
Greer Hall 306 (the most open and available lab)
Johnson Hall 504
Harris Business Building 106
Harris Business Building 108
Harris-Parker Bible Building 136
Davis Residence Hall
Harris Residence Hall (Girls)
Faulkner University students living in a residence hall have several ways of using computer and web-based services. Access is available 24 hours, 7 days a week, and offered via the following methods:
Students with a wireless desktop or laptop computer may connect to the wireless network at many locations across campus, including the residence halls. If your computer has Wi-Fi, you can simply connect to an available wireless SSID and start your web browser. The browser will be redirected to the wireless network login page where you will login using your student account and your chosen password.
Grades and Information
Grades will not be mailed. To check grades or account information, go to my.faulkner.edu (without www)
Your grade(s) will appear in the Class Schedule section of the Summary information for the term selected. Grades issued will be posted to the website the following day by noon.
Access to Internet gaming is allowed throughout the week but is more relaxed after 5 PM. You may use campus network PCs to download games and programs, but when the PC is restarted, the programs are automatically removed. This does not apply to your personal PC.
Traditional students are encouraged to store their school-related files on the Student Server or their Faulkner Google Drive. The use of USB flash drives are permitted, but storing files on the server or Google Drive will assure a safe location. The drive letter assigned to the Student Server is H:\, followed by your Student ID Number. It will be visible as an option when you save a file using any Faulkner lab or classroom computer. Please do not store MP3, MP4, WMA, or any copyrighted files on the server or the Google Drive. Please refer to the Statement of Ethics for more information regarding copyright violations.
Student Computer Network
Students who utilize the Faulkner University Student Computer Network must setup their account online at www.faulkner.edu/account.
To access services, type in your login ID and password. Your login ID is composed of your student ID# and the password chosen during registration. You must use only your login ID and password. Do not give your password to anyone else. Violations occurring under your password are your responsibility and may result in loss of computer privileges.
To access Faulkner University’s Student Intranet, double-click the icon for Internet Explorer and type the address: my.faulkner.edu. This will open the Faulkner University Student Intranet, which is updated daily with information applicable to Faulkner students. Response time is affected by activity levels on the Internet as well as the volume of students accessing the Internet at a particular time. Please be aware that access to the Internet produces a traceable log file of all sites visited by you, along with the general statistics for system-running and problem-solving.
You must log out when you are finished using the computer. To log out, click the START button and then select the LOGOUT option. This will cause a screen prompting for a login ID and password to display. It is also wise to highlight your login name and delete it to prevent another user from trying to guess your password. At this point, you are logged out. If you fail to log out, the next user will have access to your files and all of this person’s activities will appear on your audit trail of activities. This person will also be using your mailbox.
General Information/Account Removal
Each student has access to a home directory on the network server in which to place his/her files *. This directory is accessible only by the student and the network administrator. Please report any log in or email access problems to helpdesk.
When a person is no longer a student at Faulkner, all log in access, email accounts, and home directories will be removed. Note that once your login account has expired, any mail sent to your mailbox will be rejected and returned to the sender.
*Students registered at extension centers or other remote locations will not be provided with a home directory.
Statement of Ethics
Technology resources at Faulkner University require strict legal and ethical utilization by all users. These resources should be used wisely and carefully. The following list, though not covering every situation, specifies some of the responsibilities that should accompany usage of Faulkner computing resources and the networks of which Faulkner is a member. All users are expected to abide by these regulations. Refer to Policy # 455 Computer Use for more details.
All Faulkner rules of conduct as outlined in the Student Handbook, Catalog and other policies apply when using Faulkner’s computing resources.
All users are responsible for ensuring what they do is legal.
- not damage or steal equipment
- pay appropriate charges for printouts
- respect intellectual property rights (no piracy or other copying)
- avoid slander and libel
- avoid chain letters and pyramid schemes
- avoid questionable Internet or email activities
- not create a Web page using Faulkner’s name or logo
Computer resource usage must be consistent with the goal of facilitating the exchange of non-commercial information in support of Faulkner’s mission of education. Resources must not be used for a commercial purpose or monetary gain.
Respect the privacy of other users’ data. Programs, subroutines, and data provided by Faulkner may not be taken to other computer sites without written permission from the Faulkner Vice President for Finance. Users may not use programs obtained from commercial sources or other computer installations unless written authority to use them has been obtained from the Faulkner Vice President for Finance. Users may not use Faulkner computer equipment or software in violation of the terms of any licensing agreement.
Do not interfere with others’ use of the computer resources. This includes such activities as tying up computer resources for game playing or other trivial applications; sending frivolous, excessive or unwanted messages or mail either locally or over the networks, forging mail or credentials, using excessive amounts of storage, printing excessive copies of programs, files, or data, etc.
Do not attempt to modify or crash any computer system, nor attempt to modify the restrictions associated with your computer login ID and password. Do not attempt to repair, disconnect, or remove any computer or computer equipment.
Users must use ONLY the login ID and password that has been authorized for their use. Do not allow others to use your password and do not use anyone else’s password. Do not share your password. Users are responsible for everything done with their password. Users should change their passwords frequently and avoid using their names, their spouses or friends’ names, or any other password that could be easily guessed. Please be aware that access to the Internet produces a traceable log file of all sites visited by you, along with the general statistics for system running and problem solving.
No food or drinks are allowed in the computer labs and other areas where computers are provided.
Users are prohibited from accessing, transmitting, receiving, displaying, viewing or storing offensive content, which includes, but is not limited to, sexual comments or images, racial slurs, gender specific comments or any comments that would offend someone on the basis of their age, sex, national origin or disability. Users are prohibited from displaying, sending, printing, or storing sexually explicit, graphically disturbing, obscene, pornographic, fraudulent, harassing, threatening, abusive, racist, or discriminatory images, files or messages in utilizing any campus University computing facility or resource or in any campus location.
Inappropriate use of Faulkner’s computer resources may result in cancellation of computing privileges. Violators may also be subject to disciplinary procedures of the University. Faulkner University reserves the right to examine all computer files.
March 12, 2003
(This addendum supplements the Faulkner University Statement of Ethics in the Use of Computing Resources Policy)
Faulkner University Digital Millennium Copyright Act and Intellectual Copyright Policy
In an effort to comply with the Digital Millennium Copyright Act (DMCA) (Public Law 105 – 304), Faulkner University has created an addendum to the Statement of Ethics in the Use of Computing Resources policy.
The purpose of this addendum is to educate the users (faculty, staff, and students of Faulkner University) of the applicable laws and possible sanctions of the United States of America as they are related to infringement of copyrighted material and intellectual copyrights as stated in Public Law 105-304, and any other applicable laws and international treaties.
Definition of copyrighted material
Materials or “works” that fall under copyright law protection are basically defined as: text, images, music, movies, or other performances that have been created by an entity, and has been fixed in a copy (on paper, example; sheet music), or phonorecord (on media, example; CD, cassettes, or LPs).
A “work” that has been created is automatically copyrighted upon it’s creation. It is not necessary to register a “work” with any official office, add a symbol, or otherwise report or request a copyright from any federal or state office or service.
A copyrighted material cannot be copied or stored (unless a license, or permission has been granted by the copyright owner), on any type of media, including but not limited to, a hard disk, removable media (such as floppy disks, ZiP disks, and CD-Rs), a network storage location, or on physical media (paper print-outs) by anyone other than the copyright owner, or an authorized agent of the copyright owner.
What does this mean?
Basically, you can’t copy, view, listen to, save, or alter in any way a copyrighted material. For example, Federal Law prohibits you from downloading and saving an MP3 music file from a file sharing service such as Kazaa, or a web site. While there are legitimate vendors of MP3s and other audio/visual files, where you pay to download the files, and the artist or company that owns the copyright receives a royalty, most MP3s are illegal. A recent report from The Harvard School of Law states that as much as 90% of MP3s are not legitimate, and have been created without the consent of the copyright owner.
The DMCA and Intellectual property laws do not just apply to MP3s. Text works such as “E-books,” motion video such as MPEGs, and multimedia works such as the MGM lion for example, among other types or “works,” are all covered under copyright laws. The laws also protect (but are not limited to) programs, video games, programming languages, and designs. It is also illegal to possess or traffic programs or code, commonly knows as “hacks” or “cracks,” that will disable copy protection built into an electronic or analog medium. An example of this is a “hack” that will bypass security measures in a program, or copy protection on a CD.
What are my responsibilities?
Faulkner University, by definition in the DMCA law, is a Service Provider. Faculty, staff, and students of Faulkner University are responsible for their own actions. Faulkner University’s policies are provided to its users for their information, but do not directly reflect the actual laws of the United States. It is the user’s responsibility to know the laws of the United States and it protectorates. Faulkner faculty, staff, and students should also follow the rules of conduct as outlined in the student handbook and catalog. If you have any questions as to the policies and procedures as they relate to the Faulkner University network, you should contact the office of the Faulkner Director of Finance.
How can I get caught?
Faulkner University’s Information Technology department, tracks all Internet activities, emails, and files stored or transferred on Faulkner owned computers and network equipment. The department regularly monitors the student and staff storage areas for materials that may be copyrighted works.
What will happen if copyrighted materials are found on the Faulkner network?
If questionable materials are found, they will be immediately removed, or access will be disabled, and a notice will be sent to the user. If the user has a license, or has received permission from the copyright owner to possess the material, the user must submit a counter notice as pursuant to 17 U.S.C. 512(g)(3), to the office of the Faulkner Director of Finance that the removal or disabling of access was based on a mistake or misidentification. If the materials are found to be of a legitimate origin, the materials will be replaced or access will be restored in 10 to 15 business days. If the materials are found to infringe on a copyright, disciplinary action may be taken against the user by Faulkner University (see below).
What are the penalties for breaking copyright laws?
The penalties for breaking copyright laws can be extremely high. If a user is found to have violated copyright law, and this policy, Faulkner University may decide to take disciplinary action against the user. There may also be civil and criminal penalties as dictated by a court of law. These penalties can range from $200.00 to $25,000 in statutory fines, plus actual damages, and can be triple this amount for repeated offenders. If the copyrighted materials are used as part of a commercial venture, or for financial gain, the possible fines can range from $500,000 to $1,000,000 and 5 to 10 years imprisonment.
Where can I find more information?
More information on the DMCA and Intellectual Property Laws can be found at the web sites listed below.
To learn more about copyrights, visit the Federal Copyright Office web site:
To learn more about the Digital Millennium Copyright Act and other applicable laws visit the Library of Congress web site:
Visit the Recording Industry Artists Association web site:
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