Academic Center for Excellence Faculty FAQs

Click a question below to view the answer.

Can I refer a student to the ACE?

Yes! If you notice that a student is struggling in your course, we encourage you to make a referral through SOAR. To make a referral in SOAR, first search for the student and pull up his/her profile. Scroll to the bottom of the page and you will find a section titled “Log Entries.” From this section, click on “Student Update,” and it will give you the option to make a “Tutoring Referral.” After receiving a referral, the ACE will reach out to the student, informing them about our services and inviting them to our center.


How can I encourage my students to visit the ACE?

  • Insert a brief statement about the ACE on your syllabus
  • Post an ACE flyer on your office door
  • Explain the benefits of visiting the ACE
  • Invite one of our tutors to make a brief presentation in your class
  • Regularly remind students about the ACE services, particularly before major tests or assignments
  • Offer extra credit for attending an ACE session and providing evidence of learning
  • Make a referral in SOAR for individual students who are struggling in your course

How will I know when my students visit the ACE?

The ACE records all student contact in SOAR. For more detailed information on the session, faculty can request a copy of the session notes. At the end of each session, our tutors always make a few brief notes about the session. These notes describe the issues discussed and instruction provided, but do not make evaluations of the student or contain any confidential information. Upon the student’s request, these notes can be emailed to the instructor or any other individual they wish to have access.


Do the tutors discuss grades with the students?

No! Our tutors will not discuss grades or any other decisions made by the instructor. Our tutors are trained to respect the instructor’s authority and redirect a student’s conversation if needed.


Do you complete the work for the students?

No! We will not complete a single problem or assignment for the student. We will, however, assist them in a similar process by answering questions, asking questions, explaining concepts, and providing resources. We will never do the work for the students; instead, we will partner together with them and empower them to become the capable, independent learners we believe they can be.