ANALYSIS OF RESULTS OF 2007 LibQUAL SURVEY
Faulkner University
Gus Nichols Library
SOME GENERAL NOTES ON THE RESULTS:
In the summary details the following statements are true:
1. The Gus Nichols Library always scored a positive Adequacy Mean on each item.
2. The Radar Graphs indicate by the consistently Blue and Yellow shading that all of the items of the survey fall within the “zone of tolerance.”
3. The Perceived Mean for Faulkner’s Gus Nichols Library falls within -0.4 of the Desired Mean.
The largest variation is in the question concerning library space, a -0.90 variation, which is being addressed in the planning stages with a proposed renovation of the physical plant.
4. Area Summaries
a. The “Affect of Service” area came within -0.24 of meeting the desired mean. It scored a 0.94 Adequacy Mean
b. The “Information Control” area fell -0.44 short of meeting the desired mean. It scored a 0.83 Adequacy Mean.
c. The “Library as a Place” area fell -0.64 short of meeting the desired mean. It scored a 0.67 Adequacy Mean.
d. Local Questions: the five local questions scored positive in Adequacy Mean, and slightly negative in Superiority Mean:
i. Online help with electronic sources 0.93 AM -0.40 SM
ii. Efficient Interlibrary Loan 0.91 AM -0.15 SM
iii. Library Web Page 0.98 AM -0.25 SM
iv. Instruction in Library Use 1.03 AM -0.07 SM
v. Information skills provided 0.86 AM -0.28 SM
5. General Library Usage Summary
a. Use of library – on premises
i. 33.86% said Monthly
ii. 26.77% said Weekly
iii. 21.65% said Quarterly
iv. 11.81% said Never
v. 5.91% said Daily
b. Access Library Resources through Web page
i. 29.13% said Weekly
ii. 28.35% said Monthly
iii. 18.50% said Quarterly
iv. 18.11% said Never
v. 5.91% said Daily
c. Use Non-library gateways (Yahoo, Google, etc)
i. 56.92% said Daily
ii. 29.64% said Weekly
iii. 6.72% said Monthly
iv. 3.95% said Quarterly
v. 2.77% said Never
NOTES ON UNDERGRADUATES (215 Respondents)
In the summary details the following statements are true:
1. The Gus Nichols Library always scored a positive Adequacy Mean on each item with undergraduates.
2. The Radar Graphs indicate by the consistently Blue and Yellow shading that all of the items of the survey fall within the “zone of tolerance” for undergraduates.
3. The Perceived Mean for Faulkner’s Gus Nichols Library falls within -0.34 of the Desired Mean with undergraduates. The largest variation is in the question concerning library space, a -0.69 variation, which is being addressed in the planning stages with a proposed renovation of the physical plant.
4. Area Summaries
a. The “Affect of Service” area came within -0.25 of meeting the desired mean. It scored a 0.93 Adequacy Mean with undergraduates.
b. The “Information Control” area fell -0.35 short of meeting the desired mean. It scored a 0.91 Adequacy Mean with undergraduates.
c. The “Library as a Place” area fell -0.48 short of meeting the desired mean. It scored a 0.80 Adequacy Mean.
d. Local Questions: the five local questions scored positive in Adequacy Mean, and slightly negative in Superiority Mean:
i. Online help with electronic sources 1.00 AM -0.35 SM
ii. Efficient Interlibrary Loan 0.91 AM -0.15 SM
iii. Library Web Page 1.04 AM -0.18 SM
iv. Instruction in Library Use 1.02 AM -0.07 SM
v. Information skills provided 0.83 AM -0.27 SM
5. Undergraduate Library Usage Summary
a. Use of library – on premises
i. 33.95% said Monthly
ii. 29.30% said Weekly
iii. 19.53% said Quarterly
iv. 12.56% said Never
v. 4.65% said Daily
b. Access Library Resources through Web page
i. 28.84% said Monthly
ii. 26.98% said Weekly
iii. 20.00% said Quarterly
iv. 19.07% said Never
v. 5.12% said Daily
c. Use Non-library gateways (Yahoo, Google, etc)
i. 56.74% said Daily
ii. 29.30% said Weekly
iii. 7.44% said Monthly
iv. 4.19% said Quarterly
v. 2.33% said Never
GRADUATE SUMMARY (9 RESPONDANTS)
In the summary details the following statements are true:
1. The Gus Nichols Library always scored a positive Adequacy Mean on each item among Graduate students.
2. The Radar Graphs indicate by the consistently Blue and Yellow shading that all of the items of the survey fall within the “zone of tolerance.” There is also a portion that is shaded green, indicating the exceeding of expectations.
3. The Perceived Mean for Faulkner’s Gus Nichols Library falls within -0.49 of the Desired Mean. However, in the answers to four specific questions, all concerning employees, Gus Nichols scored above the Desired Mean with Graduate students. The largest variation is in the question concerning community space for group learning and study, a 1.78 variation, which is being addressed in the planning stages with a proposed renovation of the library.
4. Area Summaries
a. The “Affect of Service” area came within -0.06 of meeting the desired mean. It scored a 1.75 Adequacy Mean
b. The “Information Control” area fell -0.68 short of meeting the desired mean. It scored a 1.35 Adequacy Mean.
c. The “Library as a Place” area fell -0.98 short of meeting the desired mean. It scored a 1.18 Adequacy Mean.
d. Local Questions: the five local questions scored positive in Adequacy Mean, and slightly negative in Superiority Mean:
i. Online help with electronic sources 1.00 AM -1.00 SM
ii. Efficient Interlibrary Loan 1.57 AM -0.29 SM
iii. Library Web Page 1.22 AM -0.78 SM
iv. Instruction in Library Use 1.11 AM -0.56 SM
v. Information Skills providing 1.63 AM -0.38 SM
5. Graduate Library Usage Summary
a. Use of library – on premises
i. 33.33% said Monthly
ii. 33.33% said Weekly
iii. 22.22% said Never
iv. 11.11% said Quarterly
v. 00.00% said Daily
b. Access Library Resources through Web page
i. 55.56% said Weekly
ii. 22.22% said Monthly
iii. 11.11% said Quarterly
iv. 11.11% said Never
v. 00.00% said Daily
c. Use Non-library gateways (Yahoo, Google, etc)
i. 62.50% said Daily
ii. 37.50% said Weekly
iii. 00.00% said Monthly
iv. 00.00% said Quarterly
v. 00.00% said Never
FACULTY SUMMARY (27 RESPONDANTS)
In the summary details the following statements are true:
1. The Gus Nichols Library scored a positive Adequacy Mean on each item among faculty, with the exception of five items. Two items fall within the “Information Control” section, which still scores an overall positive (+0.11). Three items fall within the “Library as a Place” section, the only section that scores a overall negative
(-0.39) among any of the sections in any portion of the survey.
2. The Radar Graphs indicate by the consistently Blue and Yellow shading that most of the items of the survey fall within the “zone of tolerance. There is also a small portion that is shaded red, indicating the negatives listed under #1.
3. The Perceived Mean for Faulkner’s Gus Nichols Library falls within -0.89 of the Desired Mean with Faculty respondents, the lowest of any group. Three of the five low scores in the Superiority mean concern the physical plant, which is being addressed in the planning stages with a proposed renovation of the physical plant.
4. Area Summaries
a. The “Affect of Service” area came within -0.30 of meeting the desired mean. It scored a 0.83 Adequacy Mean
b. The “Information Control” area fell -1.09 short of meeting the desired mean. It scored a 0.11 Adequacy Mean.
c. The “Library as a Place” area fell -1.68 short of meeting the desired mean. It scored the only negative Adequacy Mean with any group in this survey, with a -0.39.
d. Local Questions: the five local questions scored positive in Adequacy Mean, and slightly negative in Superiority Mean:
i. Online help with electronic sources 0.44 AM -0.60 SM
ii. Efficient Interlibrary Loan 0.70 AM -0.09 SM
iii. Library Web Page 0.28 AM -0.76 SM
iv. Instruction in Library Use 1.16 AM 0.20 SM***
v. Information Skills providing 0.92 AM -0.38 SM
***Instruction in Library Usage as selected by faculty is the one SM that is above expectations.
5. Faculty Library Usage Summary
a. Use of library – on premises
i. 40.74% said Quarterly
ii. 33.33% said Monthly
iii. 14.81% said Daily
iv. 7.41% said Weekly
v. 3.70% said Never
b. Access Library Resources through Web page
i. 40.74% said Weekly
ii. 25.93% said Monthly
iii. 11.11% said Quarterly
iv. 11.11% said Daily
v. 11.11% said Never
c. Use Non-library gateways (Yahoo, Google, etc)
i. 59.26% said Daily
ii. 29.63% said Weekly
iii. 7.41% said Never
iv. 3.70% said Monthly
v. 00.00% said Quarterly
SUMMARY OF PARTICIPANTS
42.41 % of those who took this were Freshmen
41.25 % were upperclassman (Soph-Sen)
3.11 % were graduate students
.39% were nondegree students
11.68 % were Faculty and Staff
The percentage of respondents compared to the percentage of the population
% OF THE SURVEY % OF THE POPULATION
Freshman: 42.41% 23.15%
Sophomores: 15.18% 12.79%
Juniors: 12.06% 15.13%
Seniors: 8.95% 15.92%
Fifth year 3.5 % 14.28%
Masters 3.11% 4.65%
Adjunct .78% ** 11.70%
Assi.Prof 3.11% 1.02%
Assoc Prof 2.33 .43%
Professor 3.11% .16%
**Note: Adjuncts often do not have Faulkner email, and did not know about the survey.
The percentage of respondents, by discipline, compared to the percentage of the population
Business 15.54% 30.73%
Comm/Jour 3.98% .73%
Education 15.54% 18.09%
Computer Sc 8.37% 2.36%
Humanities 1.2% 2.55%
Other 31.87% 23.36%
Fine Arts 2.39% 3.09%
Sci./Math 7.57% 13%
Soc Sc/Psy 6.77% 6.09%
AGE:
Under 18 3.15%
18-22 67.72%
23-30 9.84%
31-45 9.84%
46-65 7.87%
65> 1.57%
SEX:
Male 48.82%
Female 51.18%