Faulkner University

Frequently Asked Questions

How do I contact Veterans Affairs?

What is an SCO?

I submitted my application for VA Benefits on-line. Why do I have to give the school a copy?

Do I have to send all of the support documents listed to Veteran's Affairs?

How long does it usually take to get my benefits started?

Can my enrollment be certified by the school before I am enrolled?

Why do I have to have an advisor approve my courses?

The National Call Center said that I need the school to submit a 1999. What is that?

You said you have submitted my enrollment but the National Call Center says they do not see it. Where is it?

How will I know when my classes have been certified?

Why hasn't the school submitted my enrollment?

I just got an email notification that my enrollment has been changed or terminated. Can you tell me why?

I need to buy my books but I am waiting on my VA money.

I need to pay my rent but I am waiting on my VA money.

Why do I have to verify my attendance each month?

Who has to verify their attendance each month? How?

If Post 9/11, Chapter 33, recipients do not have to verify their attendance to VA, why does the school require that I complete a Verification of Attendance form for each of my classes?

Where do I get a Verification of Attendance form and who should I give it to when it is complete?

Why did I only receive a partial payment?

Why are my payments not the same each month?

How many hours do I need to take to be considered full-time for VA purposes?

I am a graduate student. Do I still have to take 12 hours each semester?

I am applying for the Post 9/11 GI Bill. It asks me to revoke one of my benefits. What should I do?

I am applying for the Post 9/11 GI Bill. It is asking for an effective date. Is that the date of the application?

I am a Post 9/11 GI Bill recipient. Why am I not getting a housing allowance?

How much should I get for my housing allowance?

I am a Post 9/11 GI Bill recipient. Why am I not getting a book allowance?

I am a Post 9/11 GI Bill recipient. What does my percentage mean?

I am supposed to be eligible for the Post 9/11 GI Bill at the 100% rate. Why was my tuition not covered?

I am eligible for the Post 9/11 GI Bill at the 100% level. Do I qualify for the Yellow Ribbon Program?

Both my loan money and my Post 9/11 GI Bill money have come in. Why can't I have my loan money?

My Recruiter told me that my college education would be paid for. What happened?

What is Tuition Assistance?

What is Top-Up?

What is ANGEAP?

I am interested in the ROTC program. Who do I need to contact?

Why doesn't Faulkner University accept the Alabama GI Dependents Scholarship Program?

I am using benefits transferred to me by one of my parents or spouse. Why won't VA allow them to ask about my payments?

How do I contact Veterans Affairs?
National Call Center: 1-888-442-4551
US Mail Address: Western Region- VA Processing Office, P.O. Box 8888, Muskogee, OK 74402-8888
Email: www.gibill.va.gov > "Ask a Question"


What is an SCO?
SCO stands for "School Certifying Official." This is the person(s) at your school who has/have been approved by Veterans Affairs to certify your enrollment each semester. This person certifies that you are officially enrolled, how many hours you are taking, when your classes begin, when your classes end, the cost of your tuition and fees and all changes made to your enrollment.


I submitted my application for VA Benefits on-line. Why do I have to give the school a copy?
The school is required to keep copies of VA paperwork in your VA file. Veterans Affairs audit schools regularly to ensure compliance with Federal Regulations.


Do I have to send all of the support documents listed to Veteran's Affairs?
No, but we have found that doing so helps expedite your application process and having these on file helps us help you better. It is especially important to send evidence of having a kicker or Buy-Up.


How long does it usually take to get my benefits started?
First time applications can take 90 - 120 days to process. It does not always take this long, but students should apply as early as possible and should be prepared to cover expenses through alternate funds until VA Benefits begin. If your benefits are not approved until after your enrollment in classes has begun, VA may back-pay you to when your classes began.

Can my enrollment be certified by the school before I am enrolled?
No. You must complete registration for classes before you can be certified; this includes getting Advisor and Student Accounts Approvals.


Why do I have to have an advisor approve my courses?
Veterans Affairs will not pay for any course which does not apply to your degree, any course which you have already successfully completed, or courses you audit. Your advisor must evaluate any transfer credit you may have and will help you decide which classes are best for you to take.


The National Call Center said that I need the school to submit a 1999. What is that?
A 1999 is the form the school fills out to tell Veterans Affairs how many hours you are enrolled in, when your term begins and ends and how much your tuition and fees are. While some people still complete the paper version of this form, most schools submit their 1999's through a website called VAONCE, which is accessible only to school certifying officials. If VA says they do not have your 1999, call us to be sure we have submitted your enrollment.


You said you have submitted my enrollment but the National Call Center says they do not see it. Where is it?
It may take some time for enrollments to be far enough in processing to appear in the systems they use. How long depends on many factors including the time of year and the type of benefit you are using.


How will I know when my classes have been certified?
If we have a current email address on file for you, you should get an automated email notifying you that an enrollment has been submitted. If you are not getting these email notifications, call us to be sure we have the correct email address in our records.


Why hasn't the school submitted my enrollment?
There could be several different reasons why we have not submitted your enrollment yet. Have you completed all the paperwork necessary and turned it in to your School Certifying Official? Have you completed registration, including signing your payment agreement for the term? Did you tell us you were enrolled? Have you made changes to your class schedule which could have bumped your advisor or business office approval? It may also be that we have been busy and have not gotten to it yet, but you should call us if you think you have completed all the steps. We make mistakes like everyone else.


I just got an email notification that my enrollment has been changed or terminated. Can you tell me why?
Yes. If you did not add or drop courses, or withdraw, call us.


I need to buy my books but I am waiting on my VA money.
DO NOT wait until VA money or other financial aid arrives to buy textbooks. This can hinder your academic progress. Textbooks are needed at the beginning of the term, but VA money, tuition assistance, grants and loans can take weeks to post to your account. Be prepared to buy your books at the beginning of each term. If you have a credit balance after your account is paid, consider saving any extra money to cover your expenses until your future educational assistance arrives. Think ahead and be prepared.


I need to pay my rent but I am waiting on my VA money.
DO NOT depend on VA money or other financial aid arriving in time to pay expenses. Always have a back-up plan. Payments can be delayed for a number of different reasons. Be prepared to cover your expenses until Veterans Affairs can process your claim. Consider saving any extra money from each semester to cover your expenses until your future educational assistance arrives. Think ahead and be prepared.


Why do I have to verify my attendance each month?
Veterans Affairs requires students to verify that they are still enrolled at the end of each month before they will send out your next payment. This prevents students from receiving money which VA will have to recoup. If you receive money for classes in which you are no longer enrolled, the money will have to be returned. The VA will get their money back.


Who has to verify their attendance each month? How?
Students who are receiving money under chapters 1606, 1607, and 30 have to verify their attendance to Veterans Affairs at the end of each month. Students can verify their attendance by calling 1-877-823-2378 or by following the WAVE link on the GI Bill website, www.gibill.va.gov (look for the graduation hat). Students receiving benefits under Chapters 31, 33 and 35 do not have to verify their attendance to VA.


If Post 9/11, Chapter 33, recipients do not have to verify their attendance to VA, why does the school require that I complete a Verification of Attendance form for each of my classes?
Faulkner University requires that you have your instructors sign a verification of attendance form because, according the law, if you do not attend your classes at least one time, your tuition and fee money must be returned to Veterans Affairs. Before releasing any Chapter 33 money to cover your charges or before refunding any credit balance to you, we must have the Verification of Attendance form in your Student Accounts file. There were several ways we could have verified your attendance, but this one was the easiest and quickest.


Where do I get a Verification of Attendance form and who should I give it to when it is complete?
You can click on the words "Verification of Attendance" to print the form out yourself. You can also pick up a copy in the Student Accounts office or ask your School Certifying Official for the form. When completed, the form should be signed and sent to the Student Accounts office in Montgomery (email and fax information is on the form).


Why did I only receive a partial payment?

If your term began in the middle of the month, VA will prorate your payment by the number of days you were enrolled. The same is true at the end of a term. If your term ends before the end of the month, VA will prorate your payment by the number of days you were in school. There are other reasons, such as running out of entitlement or VA not seeing all of the terms that have been submitted. If in doubt, call the National Call Center at 1-888-442-4551.


Why are my payments not the same each month?
If you are active duty, this may affect your payment. Your payment may also be fluctuating if you are enrolled in overlapping modules, because VA calculates your enrollment status on a day to day basis. This is particularly an issue during summer semesters and in programs such as the HRM program.


How many hours do I need to take to be considered full-time for VA purposes?
The number of hours needed to be considered full-time varies by program. You must take at least 12 hours in the traditional program to be full-time. Adult students in the evening program must take 6 hours each 8 weeks to remain full-time. Adults taking a mixture of daytime and night-time classes should contact your School Certifying Official to see what you need to take to be full-time. One year degree completion students are generally considered to be full-time; however, as mentioned before, programs with overlapping modules will cause enrollment status to fluctuate. Again, non-standard terms such as summer terms are different than the standard semester. Contact us if you need to know how many hours to take.


I am a graduate student. Do I still have to take 12 hours each semester?
Each Master's level and Doctoral program has a set number of hours required to be considered full-time. Contact the financial aid office to determine how many hours you need to take to be full-time.


I am applying for the Post 9/11 GI Bill. It asks me to revoke one of my benefits. What should I do?
If you are qualified for more than one benefit, revoke the benefit that is least beneficial to you.


I am applying for the Post 9/11 GI Bill. It is asking for an effective date. Is that the date of the application?
It can be any date on or after August 1, 2009, when the Post 9/11 GI Bill began. If you want to be back-paid for terms already completed, you will need to put a date that is on or after the first day of those classes. VA will not back-pay for classes taken more than a year ago. If you want to be paid from today on, you can put today's date. If you will not be starting until a future date, you can put a date closer to the start of your term.


I am a Post 9/11 GI Bill recipient. Why am I not getting a housing allowance?
Active Duty service members and their spouses, and students whose rate of pursuit (status) drops to 50% or below, are not eligible to receive a housing allowance.


How much should I get for my housing allowance?
Your housing allowance is set, by law, at the rate for an E-5 with dependents, at the zip code of the school that is certifying your enrollment. Find out the zip code for your school and then follow this link: http://www.defensetravel.dod.mil/perdiem/bah.html to see what your rate should be. Your housing allowance will be paid "in arrears," which means that you will receive a housing payment near the beginning of the month for the previous month.


I am a Post 9/11 GI Bill recipient. Why am I not getting a book allowance?
There is also an annual cap on the book allowance. VA will only pay a book allowance for your first 24 hours taken each academic year. The Academic year, for VA purposes, begins August 1st of each year.


I am a Post 9/11 GI Bill recipient. What does my percentage mean?
The percentage is your rate of benefit. It applies to your tuition and fees, housing and book allowance. Multiply these three by your percentage to see what you should get.


I am supposed to be eligible for the Post 9/11 GI Bill at the 100% rate. Why was my tuition not covered?
There is an annual cap. The VA will pay 100% of your tuition and fees UP TO the cap. To see what the current cap is, follow this link: http://www.gibill.va.gov/resources/benefits-resources/rates-tables.html


I am eligible for the Post 9/11 GI Bill at the 100% level. Do I qualify for the Yellow Ribbon Program?
Active Duty service members and their spouses do not qualify for the Yellow Ribbon Program. If your tuition and fees are over the annual cap, the Yellow Ribbon Program can help pay the difference. You will need to fill out a Faulkner Yellow Ribbon Program Application and send or bring it to the School Certifying Official on your campus.


Both my loan money and my Post 9/11 GI Bill money have come in. Why can't I have my loan money?
You must verify that you have attended each class before we can release your Post 9/11 money for tuition and fees. If Veterans Affairs has paid for terms which have not yet begun, you will have to wait until those terms start to get your instructors to sign your Verification of Attendance form. Until these classes begin, you cannot verify your attendance because you have obviously not attended. Until that happens, your loan money may be covering the charges that have posted to your account. Basically, what this means is that until you attend, it is the VA's money, not yours.


My Recruiter told me that my college education would be paid for. What happened?
There are a variety of resources available to service members and veterans to help cover the cost of education, but you need to do some research to find out what is available to you. GI Bill benefits vary widely depending on your branch of service and length of active duty. Visit the GI Bill website at www.gibill.va.gov for more information. You may also have tuition assistance, ANGEAP, loan repayment, a kicker and other programs available. Ask your recruiter for more details or talk to your education service office.

What is Tuition Assistance?
Tuition Assistance is a Department of Defense Benefit. Currently a student can get up to $4500/year. The tuition assistance fiscal year restarts on October 1st of each year. Contact your Education Service Office to find out how you can use tuition assistance. IMPORTANT- Active Duty service members cannot use VA Benefits and tuition assistance for the same classes.


What is Top-Up?

Top-Up is a benefit available to Active Duty service members who are using Chapter 30 benefits. Students who wish to receive Top-Up must apply for VA Benefits, apply for tuition assistance and be approved, and send a copy of their approved tuition assistance form to your Regional Processing Office.


What is ANGEAP?

ANGEAP is an Army National Guard Education Assistance Program. Eligibility can be determined by completing an ANGEAP form available in your financial aid office. This form is not available on line.


I am interested in the ROTC program. Who do I need to contact?
In Montgomery, the Army ROTC program is run out of the AUM campus. Contact that school to get more information. The Air Force ROTC program is run out of the Alabama State campus. Contact that school to get more information. Faulkner has students in the ROTC programs. These students register for classes at Faulkner and their ROTC classes appear on their Faulkner transcript.


Why doesn't Faulkner University accept the Alabama GI Dependents Scholarship Program?
Faulkner University would love to accept students using the Alabama GI Dependents Scholarship Program; however, the law, as it is currently written, excludes private schools from this program.


I am using benefits transferred to me by one of my parents or spouse. Why won't VA allow them to ask about my payments?
Veterans Affairs is bound by the same FERPA laws that Faulkner is subject to. In order for someone else to speak to VA regarding your personal information, you must sign a release form saying that VA has your permission to talk to them about your benefits. This form is VA Form 22-0830.

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